Wharton has a dean of happiness, who ensures that the students are happy. Hmmmm...It is definitely
good customer service but is it necessary? Does it raise the productivity of the students? I am not
sure. Someone should really do an in-depth study about the effect of administrators who look after
the welfare of the students. My first question is whether they can have some influence or positive
effect. What can they do? Do student's homework? I guess hosting events would be
helpful...but...well. I guess counseling would be helpful. I am just a bit confused. Is it like a butler or
concierge? Ugh, probably not. I am not sure but it is an interesting position. Also, I do agree that we
should listen to students more and cater them up to some extent but let us not forget that schools are
places to learn not exactly to be always happy.
*The Milky Way Project
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